RESEARCH

Smart technology continues to increase its presence in ways that can improve lives – but when data is collected without clarity or consent, trust breaks down.

As AI reshapes society, the potential for innovation is immense, but so are the risks. On everyone’s mind is how to strike the right balance and protect the trust our stakeholders place in us.

In this report we look at whether the way we design digital experiences is unwinding the gains we have made in creating more inclusive, diverse and equitable outcomes and a built environment where everyone belongs.