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Job Automation

Updated: Oct 24

Woman and man in hi-vis and hard hats with woman pointing at a computer monitor while the man looks on
Image credit: Roland Berger

In this report we look at the impact of AI-enabled job automation on roles in the built environment using research from the World Economic Forum for the real estate and infrastructure industries.


We also summarise insights and ideas from our SDP Roundtable on how we could approach automation ethically, responsibly and sustainably by:


  • Adopting a human-centric approach in engaging and training employees and serving customers.

  • Taking a long-term growth orientation when considering AI automation opportunities rather than focusing on short-term cost reduction.

  • The importance of using generative AI tools for the tasks they are well suited to and exercising caution elsewhere.


Published: March 2024



Pledge areas addressed


01 Transparency

02 Human Centricity & Privacy

03 Data Governance & Security

04 Environmental Impact

05 Reliability & Resilience

06 Accountability



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